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Frequently Asked Questions

Merger FAQs

  • Why the merger?

    Discover Goodwill of Southern & Western Colorado and Goodwill Industries of Denver have a long history of collaboration. We’ve always had a close relationship, and the idea of combining operations has been discussed on occasion. The conversations became more serious in 2018, and the initial reaction from both boards of directors was favorable.

    The primary motivation for this merger is to better serve more people across Colorado. We believe that combining our resources makes good business sense and will help ensure the long-term sustainability of our mission-focused services and operations. 

  • How will the merger impact Goodwill and people in Colorado?

    Goodwill will be much stronger after this merger. Our combined resources will allow us to serve over 100,000 Coloradans each year, including adults with barriers to employment, individuals with developmental and economic challenges, seniors, youth, military veterans, farmers and ranchers. We’ll be able to help more people with job preparation, skills training, employment opportunities, and youth mentorship.

    Most people may not realize that nearly 90 percent of our annual budget supports community programs, social enterprises and recycling efforts in all 64 Colorado counties. We operate more than 50 stores, donation centers and outlets, and we employ more than 2,700 Coloradans. All of that has a significant impact on Colorado’s economy and on the lives of the people we serve.

  • What does this mean for consumers?

    Eventually all Goodwill stores in Colorado will have uniform discounts, return policies and other sales processes, but in the short term it’s unlikely that consumers will notice many changes. They will still find great deals and great service. The biggest long-term benefit for Goodwill customers is that we will be better positioned to meet the challenges facing everyone in the retail industry.

  • Will both organizations merge under one brand name?

    While we have had discussions about unifying the brand at some point, we have not made any final decisions on what the name of our combined organization will be moving forward. For now, we will continue to utilize our respective brand names: Discover Goodwill of Southern & Western Colorado and Goodwill Industries of Denver.

  • Will the organizations co-locate or maintain independent offices?

    We are one organization but will continue to deliver services to our local communities as “Goodwill Industries of Denver” from a northern campus and “Discover Goodwill of Southern & Western Colorado” from a southern campus. Donors can continue their local support in both Colorado Springs and Denver.

  • Will any stores be closing?

    We routinely evaluate everything we do in the interest of operational, financial and mission sustainability but currently have no plans to close any retail stores or donation centers in relation to this merger. Our goal is to improve store operations and enhance customer service at every location across the state.

  • Will employees be laid off or will jobs be eliminated?

    Like any successful organization, we review our operations and organizational structure to ensure that we remain the best stewards of our resources. While some employees may transition into different areas, no mass layoffs are anticipated. Because one of Goodwill’s many areas of focus is workforce development, we are well positioned to provide the tools, training and guidance employees may need to successfully navigate career transitions.

  • Who is the CEO of the combined organization?

    Karla Grazier has been appointed as President and CEO of the combined organization, and her primary responsibilities include overseeing daily business operations and strategic planning. Like other nonprofits, Goodwill is also supported by respected business leaders that make up a volunteer board of directors, which provides guidance and oversight to our combined organization. You can read more about Karla in her bio here.

  • Won’t being CEO in Colorado Springs and Denver be a difficult challenge?

    Karla Grazier has been CEO of Discover Goodwill since 2010. She is the immediate past Board Chair for Goodwill Industries International and was appointed by Governor Hickenlooper to the Colorado Workforce Development Council. She is the most qualified and experienced business professional to lead us through this transition and beyond. Karla will be splitting her time between Denver and Colorado Springs, and the Goodwill leadership team will provide her with all the support she needs.

  • Where are all of your locations?

    For a map of our stores in the Denver metro area and northern Colorado, please click here. For a map of our stores in southern and western Colorado, please click here.

  • What are the hours of your locations?

    Stores in the Denver metro area and northern Colorado are open from 9 a.m. to 9 p.m. Monday through Saturday and 10 a.m. to 7 p.m. on Sunday. Stores in southern and western Colorado are open from 9 a.m. to 9 p.m. Monday through Saturday and 9 a.m. to 6 p.m. on Sunday. For more details about each location, please visit the northern map here and the southern map here.

  • What is the return policy at your stores?

    We are in the process of updating our return policy for all of our locations across the state of Colorado. Stay tuned for more details! Until then, you can find the return policy of stores in the Denver metro area and northern Colorado here and the return policy of our stores in southern and western Colorado here.

  • When are the discount sales at your stores?

    Eventually, stores across the state of Colorado will maintain the same sales schedules. Until then, you can find the sales calendar and daily color tag rotation for our stores in the Denver metro area and northern Colorado here. You can find the daily discount programs and schedules for our stores in southern and western Colorado here.

  • What is the color tag rotation at your stores?

    We are working to establish the same color tags/rotations for our stores across the state of Colorado. Until then, you can find the daily color tag rotation for our stores in the Denver metro area and northern Colorado here. You can find the daily discount programs for our stores in southern and western Colorado here.

  • What are your donation guidelines?

    When you make a donation to Goodwill, you set into motion a circle of good that is transformed into empowerment for people in need. You can make an even bigger impact with every donation by knowing what we can and cannot accept before dropping off your items. Please take a look at our acceptable items list for the locations in the Denver metro area and northern Colorado here. Please take a look at our acceptable items list for the locations in southern Colorado here. You can also schedule at-home pick-up for high-volume or large donation items if you live or work in the Colorado Springs region. Learn more here. At-home pick-up services is not currently available in the Denver metro area and northern Colorado.

  • Where will my financial donations go?

    When you make a financial donation to Goodwill, your contribution goes DIRECTLY to support Goodwill’s career development and community-based programs that more than 100,000 of Coloradans in need. Your support will also remain local. When you make a donation in the southern part of Colorado, that contribution will support our programming in the southern region. When you make a donation in the Denver metro area, you’ll be supporting your community in Denver. You can also designate your contribution to fund specific programs such as the Youth Career Development Program in Denver or the Possibilities Program in Colorado Springs. To make a financial donation for the programming in the Denver metro area, click here. To make a financial donation for the programming in the southern regions of the state, click here.

  • How can I shop online?

    You can shop online for antiques, collectibles, electronics and more at shopgoodwill.com! Enjoy our easy-to-search interface with an ever-expanding inventory and rest easy knowing every purchase supports the most disadvantaged individuals across the state of Colorado. Items from both the Denver metro area and the southern part of the state are listed on shopgoodwill.com. We have reliable standard shipping, expedited options as well as in-person delivery available from our shared processing center in Colorado Springs. Shop now by clicking here.

  • What will happen to your mission programs?

    By coming together and sharing resources and expertise, our combined organization will serve more than 100,000 Coloradans in need annually. We’ll be stronger together and create a better Goodwill for all Colorado. Learn more about the programming offered in the Denver metro area and northern Colorado here. Learn more about the programming offered in southern Colorado here.

  • Are you hiring? How can I apply for a job?

    Goodwill is always hiring! Whether you'll be working at a retail store, donation center, warehouse or one of two administrative campuses, YOU are changing lives for thousands of Coloradans in need every year. Click here for job openings based in the Denver metro area and northern Colorado. Click here for job openings based in the southern and western regions of the state.

Donation FAQs

  • Where can I donate gently used items?

    Visit our locations page to search for a store or donation center near you. Your donations will be transformed into life-changing programs for Coloradans in need.

  • Why should I donate my stuff to Goodwill Industries of Denver?

    Each item sold at Goodwill represents a chance for someone in the community to find success, despite any barriers they may have. Goodwill’s career development programs help individuals in need find dignity, hope, and self-sufficiency through the Power of Work. When you make a donation to Goodwill, you set into motion a circle of good that is transformed into empowerment for people in need Learn more here.

  • Do my donations benefit people in need in Colorado?

    Yes! Goodwill Industries of Denver provides career development assistance to at-risk students, struggling adults, and individuals with disabilities right here in metro-Denver and northern Colorado.

  • Can Goodwill Denver pick up my donation?

    If your business has a large donation of electronics to be recycled, we can pick it up. Please contact us at 303-650-7700. Unfortunately, Goodwill does not provide residential pick-up.

  • What items are not accepted?

    We cannot accept the following items:
    • Bed pillows
    • Car batteries
    • Car seats or cribs
    • Carpet
    • Chemicals
    • Construction material, windows, or doors*
    • Damaged furniture
    • Drugs or drug paraphernalia
    • Fireworks or other explosives
    • Fluorescent bulbs
    • Hazardous materials including: gas, gas cans, paint, flammable and toxic materials, household cleaners, and other chemicals
    • Helmets
    • Large appliances including: refrigerators, ovens, dishwashers, washers, dryers, and water heaters*
    • Mattresses or box springs
    • Paint*
    • Propane tanks or pressurized containers
    • Printers**
    • Propane tanks
    • Skis
    • Swings or slide sets
    • Tires
    • TVs or monitors**
    • Weapons or ammunition
    • Windows or doors
    • Water heaters

    Although we accept furniture at our stores, many of our donation centers cannot accept large furniture donations. Please call ahead before unloading large pieces at a donation center. Visit our locations page to search for a donation center near you.

    *These items may be donated at the Goodwill/Habitat for Humanity ReStore located at 8585 S. Poplar Way
    Highlands Ranch, CO 80130
    **We are unable to accept TVs, monitors, and printers. However, we accept all other types of electronics, including cell phones and computers (which are securely wiped clean of data).

  • Does Goodwill accept computers?

    Yes! As a residential computer user, you can recycle computer equipment for free thanks to the Dell Reconnect™ program. Dell’s stringent environmental standards prevent dumping of electronic waste in developing countries. All you have to do is take your unwanted computer and components—any brand, in any condition—to your local Goodwill retail store or donation center. Learn more about Dell Reconnect™ here.

  • How do you recycle donated electronics?

    Thanks to a longstanding collaboration with our friends at Dell™, there’s a safe, easy and environmentally responsible way to recycle your old computer. Take your unwanted computer and components—any brand, in any condition—to your local Goodwill donation center. Your donation will help create jobs, build independence and protect the environment, along with its tax deductible value!

    Dell’s stringent environmental standards prevent dumping of electronic waste in developing countries. Goodwill is audited by Dell to ensure computer equipment is handled in the most sustainable way possible. Dell’s environmental standards exceed the internationally accepted e-Stewards and R2 programs. Learn more here.

  • Does Goodwill accept vehicle donations?

    Yes! Goodwill can pick up any vehicle in any condition, anywhere in the contiguous United States. Your unused car, truck, motorcycle, boat, or RV can fuel change for Coloradans in need by providing much-needed funding for Goodwill’s local career development programs. Learn more here.

  • Does Goodwill accept financial donations?

    Yes! Financial contributions go DIRECTLY to support Goodwill’s career development programs that help Coloradans in need. Learn more and give today by clicking here.

  • What happens to the items I donate?

    Donated items are processed for quality and cleanliness. Most items are generally out on the floor of a store within hours of donation. Some items are stored for seasonality and others not fit for sale are sent to be recycled. About 32 million pounds of donated goods are recycled or re-purposed by selling every year. Learn more here.

Shopping FAQs

  • I have a question about store policies or my Club Blue account. Who can help me?

    We’re happy to help! Feel free to email contactus@goodwilldenver.org with any questions or concerns. If you have a question about Club Blue, call 1-855-711-BLUE (2583) or email clubblue@goodwilldenver.org.

  • What is Goodwill's return policy?

    EFFECTIVE JANUARY 1, 2018

    Eligible items may be returned within 14 DAYS and only at THE ORIGINAL STORE OF PURCHASE. Refunds will be issued as MERCHANDISE CREDIT for use towards future purchases.

    MERCHANDISE CREDIT will be issued in the form of a card, which should be treated like cash. If your card is lost or stolen, no replacements will be issued. This card has no expiration date and may be used at any Denver area and northern Colorado Goodwill retail store, excluding Outlet Worlds, 99-cent stores & online purchases. Merchandise credit is not refundable for cash or gift cards.

    Original receipt required for all returns. No cash back. Items must have unaltered price tags attached. Some items may not be returned, including jewelry, mattresses, new goods with opened packages, snacks, and beverages.

  • What happens if I lose my Goodwill Merchandise Credit card?

    Goodwill Merchandise Credit cards are issued when a customer returns eligible items for merchandise credit to use towards future purchases. These cards should be treated as CASH. Cards will not be replaced if lost or stolen. Outstanding balances on Merchandise Credit cards are NOT stored in Goodwill's Club Blue system and are NOT connected to names or phone numbers. You must have your card with you to use your merchandise credit.

  • What discounts does Goodwill offer?

    Goodwill offers a variety of seasonal promotions, monthly sales, and daily discounts. Visit the Ways to Save page for a list of discounts and to see a current savings calendar.

  • I don't have much money; can I get a voucher for Goodwill?

    While Goodwill Denver does not issue vouchers directly, we do partner with United Way to help serve individuals in need. Please contact United Way by dialing 2-1-1 on a landline.

Mission FAQs

  • Is Goodwill a non-profit organization?

    Yes, Goodwill is a registered 501(c)3 organization. Any donations made to Goodwill are tax-deductible in accordance with IRS guidelines. Financial contributions and proceeds from the sale of donated goods go to support local career development programs that help Coloradans in need.

  • Who does Goodwill help?

    Goodwill provides dignity and hope to at-risk students, struggling adults, and individuals with disabilities through the Power of Work. Plus, the Goodwill employee support services program helps hundreds of Goodwill employees through hardships.

  • Can I volunteer?

    Yes! Volunteers are an essential part of our career development programs. You may also fulfill community service hours by working in a store or at a donation center. Contact us to get started by emailing volunteer@goodwilldenver.org or by calling 303-650-7714.

  • Are all Goodwill organizations across the country the same?

    No. Goodwill Industries of Denver is run by its own executive team and board of directors. Goodwill organizations across the U.S. and internationally are run individually, but share best practices and other resources in some cases. This enables each Goodwill to tailor its outreach and community programs according to the unique needs of its community. Each mission centers around “The Power of Work.” To learn more about Goodwill Industries International click here.

  • Who is the CEO of Goodwill?

    Jim Gibbons is the CEO of Goodwill Industries International. To learn more about Jim Gibbons, click here. Karla Grazier is the interim CEO of Goodwill Industries of Denver, which serves metropolitan Denver and northern Colorado communities. More information about Karla and our entire executive leadership team can be found here.

  • Does your CEO make $2 million a year?

    No. This is an internet rumor that tends to circulate around the holidays. In the interest of transparency, all of the top salaries of our executive leadership team at Goodwill Industries of Denver are listed on our 990 form that is filed each year with the IRS. It can be found here and on our 4-star Charity Navigator profile. Get the facts about Goodwill here