Frequently Asked Questions

Donation FAQs

  • Where can I donate gently used items?

    Visit our locations page to search for a store or donation center near you. Your donations will be transformed into life-changing programs for Coloradans in need.

  • Why should I donate my stuff to Goodwill Industries of Denver?

    Each item sold at Goodwill represents a chance for someone in the community to find success, despite any barriers they may have. Goodwill’s career development programs help individuals in need find dignity, hope, and self-sufficiency through the Power of Work. When you make a donation to Goodwill, you set into motion a circle of good that is transformed into empowerment for people in need Learn more here.

  • Do my donations benefit people in need in Colorado?

    Yes! Goodwill Industries of Denver provides career development assistance to at-risk students, struggling adults, and individuals with disabilities right here in metro-Denver and northern Colorado.

  • Can Goodwill Denver pick up my donation?

    If your business has a large donation of electronics to be recycled, we can pick it up. Please contact us at 303-650-7700. Unfortunately, Goodwill does not provide residential pick-up.

  • What items are not accepted?

    We cannot accept the following items:
    • Bed pillows
    • Car batteries
    • Car seats or cribs
    • Carpet
    • Chemicals
    • Construction material, windows, or doors*
    • Damaged furniture
    • Drugs or drug paraphernalia
    • Fireworks or other explosives
    • Fluorescent bulbs
    • Hazardous materials including: gas, gas cans, paint, flammable and toxic materials, household cleaners, and other chemicals
    • Helmets
    • Large appliances including: refrigerators, ovens, dishwashers, washers, dryers, and water heaters*
    • Mattresses or box springs
    • Paint*
    • Propane tanks or pressurized containers
    • Printers**
    • Propane tanks
    • Skis
    • Swings or slide sets
    • Tires
    • TVs or monitors**
    • Weapons or ammunition
    • Windows or doors
    • Water heaters

    Although we accept furniture at our stores, many of our donation centers cannot accept large furniture donations. Please call ahead before unloading large pieces at a donation center. Visit our locations page to search for a donation center near you.

    *These items may be donated at the Goodwill/Habitat for Humanity ReStore located at 8585 S. Poplar Way
    Highlands Ranch, CO 80130
    **We are unable to accept TVs, monitors, and printers. However, we accept all other types of electronics, including cell phones and computers (which are securely wiped clean of data).

  • Does Goodwill accept computers?

    Yes! As a residential computer user, you can recycle computer equipment for free thanks to the Dell Reconnect™ program. Dell’s stringent environmental standards prevent dumping of electronic waste in developing countries. All you have to do is take your unwanted computer and components—any brand, in any condition—to your local Goodwill retail store or donation center. Learn more about Dell Reconnect™ here.

  • How do you recycle donated electronics?

    Thanks to a longstanding collaboration with our friends at Dell™, there’s a safe, easy and environmentally responsible way to recycle your old computer. Take your unwanted computer and components—any brand, in any condition—to your local Goodwill donation center. Your donation will help create jobs, build independence and protect the environment, along with its tax deductible value!

    Dell’s stringent environmental standards prevent dumping of electronic waste in developing countries. Goodwill is audited by Dell to ensure computer equipment is handled in the most sustainable way possible. Dell’s environmental standards exceed the internationally accepted e-Stewards and R2 programs. Learn more here.

  • Does Goodwill accept vehicle donations?

    Yes! Goodwill can pick up any vehicle in any condition, anywhere in the contiguous United States. Your unused car, truck, motorcycle, boat, or RV can fuel change for Coloradans in need by providing much-needed funding for Goodwill’s local career development programs. Learn more here.

  • Does Goodwill accept financial donations?

    Yes! Thanks to its retail operations, 100% of financial contributions go DIRECTLY to support Goodwill’s career development programs that help Coloradans in need. Learn more and give today by clicking here.

  • What happens to the items I donate?

    Donated items are processed for quality and cleanliness. Most items are generally out on the floor of a store within hours of donation. Some items are stored for seasonality and others not fit for sale are sent to be recycled. About 32 million pounds of donated goods are recycled or re-purposed by selling every year. Learn more here.

Shopping FAQs

  • I have a question about store policies or my Club Blue account. Who can help me?

    We’re happy to help! Feel free to email with any questions or concerns. If you have a question about Club Blue, call 1-855-711-BLUE (2583) or email

  • What is Goodwill's return policy?


    Eligible items may be returned within 14 DAYS and only at THE ORIGINAL STORE OF PURCHASE. Refunds will be issued as MERCHANDISE CREDIT for use towards future purchases.

    MERCHANDISE CREDIT will be issued in the form of a card, which should be treated like cash. If your card is lost or stolen, no replacements will be issued. This card has no expiration date and may be used at any Denver area and northern Colorado Goodwill retail store, excluding Outlet Worlds, 99-cent stores & online purchases. Merchandise credit is not refundable for cash or gift cards.

    Original receipt required for all returns. No cash back. Items must have unaltered price tags attached. Some items may not be returned, including jewelry, mattresses, new goods with opened packages, snacks, and beverages.

  • What happens if I lose my Goodwill Merchandise Credit card?

    Goodwill Merchandise Credit cards are issued when a customer returns eligible items for merchandise credit to use towards future purchases. These cards should be treated as CASH. Cards will not be replaced if lost or stolen. Outstanding balances on Merchandise Credit cards are NOT stored in Goodwill's Club Blue system and are NOT connected to names or phone numbers. You must have your card with you to use your merchandise credit.

  • What discounts does Goodwill offer?

    Goodwill offers a variety of seasonal promotions, monthly sales, and daily discounts. Visit the Ways to Save page for a list of discounts and to see a current savings calendar.

  • I don't have much money; can I get a voucher for Goodwill?

    While Goodwill Denver does not issue vouchers directly, we do partner with United Way to help serve individuals in need. Please contact United Way by dialing 2-1-1 on a landline.

Mission FAQs

  • Is Goodwill a non-profit organization?

    Yes, Goodwill is a registered 501(c)3 organization. Any donations made to Goodwill are tax-deductible in accordance with IRS guidelines. Financial contributions and proceeds from the sale of donated goods go to support local career development programs that help Coloradans in need.

  • Who does Goodwill help?

    Goodwill provides dignity and hope to at-risk students, struggling adults, and individuals with disabilities through the Power of Work. Plus, the Goodwill employee support services program helps hundreds of Goodwill employees through hardships.

  • Can I volunteer?

    Yes! Volunteers are an essential part of our career development programs. You may also fulfill community service hours by working in a store or at a donation center. Contact us to get started by emailing or by calling 303-650-7714.

  • Are all Goodwill organizations across the country the same?

    No. Goodwill Industries of Denver is run by its own executive team and board of directors. Goodwill organizations across the U.S. and internationally are run individually, but share best practices and other resources in some cases. This enables each Goodwill to tailor its outreach and community programs according to the unique needs of its community. Each mission centers around “The Power of Work.” To learn more about Goodwill Industries International click here.

  • Who is the CEO of Goodwill?

    Jim Gibbons is the CEO of Goodwill Industries International. To learn more about Jim Gibbons, click here. Stuart Davie is the CEO of Goodwill Industries of Denver, which serves metropolitan Denver and northern Colorado communities. More information about Stuart and our entire executive leadership team can be found here.

  • Does your CEO make $2 million a year?

    No. This is an internet rumor that tends to circulate around the holidays. In the interest of transparency, all of the top salaries of our executive leadership team at Goodwill Industries of Denver are listed on our 990 form that is filed each year with the IRS. It can be found here and on our 4-star Charity Navigator profile. Get the facts about Goodwill here